At Vissen Verkoop Winkel, we are committed to providing high-quality fishing equipment and ensuring complete customer satisfaction. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (€12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Tracking information provided
  • Free Shipping:
    • Available for orders over €50
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking information provided

Note: Delivery times are estimates and may vary depending on customs clearance in your country. We ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

Key Points of Our Return Policy

  • Return period: 15 days from receipt of your order
  • Products must be unused, in original packaging with all labels/tags attached
  • Return shipping costs are the customer’s responsibility
  • Special conditions apply for custom-made products and certain fishing gear

Non-Returnable Items

Due to hygiene and safety reasons, the following items from our product categories cannot be returned:

  • Used bait (from ForelVissen, Karper Vissen, Roof Vissen sections)
  • Custom-made fishing lines (Vis Lijnen section)
  • Opened packages of chemicals or liquids
  • Products without original packaging or with damaged safety seals

Return Process

Step 1: Submit a Return Request

Within 15 days of receiving your order, send an email to [email protected] with the following information:

Subject: Retourverzoek – [Your Order Number]

Email Content:

Dear Vissen Verkoop Winkel team,

I would like to request a return for the following product(s):

Order number: [Your order number]
Product name: [Product name]
Reason for return: [Choose from: defective, wrong product received, not as described, change of mind]
Preference: [Return for refund / Exchange for another product]
If exchanging, desired alternative: [Product name and item number if known]

Best regards,
[Your full name]
[Your email address]
[Your phone number]

Step 2: Wait for Approval

Our team will review your request within 2 business days and send you an email with:

  • Return authorization
  • Return address
  • Special instructions if applicable

Step 3: Ship the Product Back

Carefully package the product in its original packaging with all accessories, manuals, and labels. Clearly attach the shipping label to the box.

Important: Ship the package with a track & trace service and keep the shipping receipt until the return is processed.

Step 4: Processing by Our Team

After receiving your return, we will inspect the product within 3 business days. Upon approval:

  • For refunds: we will process your refund according to your original payment method
  • For exchanges: we will ship the new product according to your preference

Refund Information

Once your return is approved:

  • Credit card payments (Visa, MasterCard, JCB): Refund processed within 5-10 business days to the same card
  • PayPal payments: Refund processed within 3-5 business days to the same PayPal account

Note: Shipping costs will not be refunded unless the product is defective or doesn’t match the order.

Frequently Asked Questions

What if I receive a defective product?

Contact us within 48 hours of receipt at [email protected]. We will send a replacement or process a refund, including shipping costs.

Can I exchange a product in a physical store?

No, our online shop and physical store operate as separate systems. All online purchases must be handled through our online return process.

How long does it take to receive my new product for an exchange?

After return approval, we ship the new product within 1-2 business days. Delivery time depends on the shipping method chosen (10-25 days).

Contact Us

For questions about shipping or returns:

Vissen Verkoop Winkel
1892 Polluxburg, Nieuwegein, NL 3437HK
Email: [email protected]
Business hours: Mon-Fri 9:00-17:00 CET

Last updated: [Date]